REFUND POLICY

RETURNS

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Items purchased from STR may be returned within 14 days of delivery.
Returned items must be unused, uninstalled, and in their original packaging, including all accessories and manuals.

To be eligible for a return, please make sure:

  • The item is in its original condition

  • The return request is made within 14 days of receiving your order

  • Proof of purchase (order number or confirmation email) is provided

Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

HOW DO I RETURN AN ITEM?

To start a return, please contact our Customer Support team at [your support email] within 14 days of receiving your order.

Please include:

  • Order number

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Once your return request is approved, we will provide return instructions.
Items sent back without prior approval may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you received an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos or videos showing the issue

  • Shipping label photo (if applicable)

In these cases, we will offer a replacement or full refund, including shipping costs.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–14 business days, depending on your bank or card issuer

Shipping fees are non-refundable, except in cases of defective or incorrect items.

NON-RETURNABLE ITEMS

Certain items are non-returnable, including:

  • Items marked as final sale

  • Used or installed products

  • Products returned outside the return window

ORDER CANCELLATIONS

If you wish to cancel or modify your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

CONTACT US

If you have any questions about returns or refunds, please contact us at:

📧 Email: shopstr6363@gmail.com
⏱️ Response time: 24–48 business hours